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Just over a year ago on the 19th of June 2020 we as an industry received notice that we were allowed to reopen our businesses and start servicing clients, subject to health protocols, after what felt like an eternity. Hundreds of thousands of people returned to work and doing what they loved albeit in a way that we were not used to. Astute business owners had been preparing for this moment, they acquired the necessary PPE and trained their staff, setup split shifts and were able to hit the ground running. Other business owners, perhaps overwhelmed by fear, were not prepared and had to catchup quickly in order to capitalise on the flood of consumers wanting to make bookings. Although there were only 10 days of trading in June 2020 and at reduced capacity it was the start of our post COVID reality and gives us a benchmark to show how far we have come. When comparing June 2020 to June 2021 we can see 80%+ increases across the hair and beauty sectors. Looking back at the messages in the Collective Corporation let me relive the excitement, the uncertainty and the hope. Next month we will be looking at the first complete post industry lockdown month in our evolving industry landscape. These stats are drawn from the ESP client base that make use of our Business Intelligence service. These businesses owners are actively involved in their businesses and use the BI to track and understand the trends which allow them to formulate and implement strategies that will make a meaningful difference to the bottom line. To find out how to implement strategies to improve your revenue and monitor the results contact the ESP Connect team for a free BI consultation info@espconnect.africa

Why would you try to fit in, when you were born to stand out? Anything out of the ordinary has always attracted Mikelah-Jayde’s attention, which is strongly reflected in her AHFA collection. The collection is inspired by her favourite fashion designer Vivienne Westwood, the 1970s rebel that introduced the style of punk into the world of fashion. Mikelah-Jayde’s collection is provocative and edgy, but also encouraging. This modern and courageous collection is called BLACKOUT. “It’s all about expressing yourself and being creative. I want to make a statement and I feel like BLACKOUT is my own interpretation of punk. There are no restrictions in this collection and I love that!” The collection spotlights interesting textures, various lengths and a big dose of confidence. BLACKOUT serves proud, loud and bold looks. This is Mikelah-Jayde’s modern interpretation of punk, and it’s wearable for everyone. Although it might be punk inspired, the BLACKOUT collection is all about expressing your personality with your appearance. “Punk is so appealing to me and it is continuously evolving. This collection is me.” Stylist: Mikelah-Jayde Riley Salon: Mikelah-Jayde Studio Collection: BLACKOUT Colourist: Mikelah-Jayde Riley Photographer: Aaron McPolin Make Up Artist: Ashley Brockman Designer/Stylist: Rebecca Paterson/33POETS

K18 Biomimetic Hairscience, a breakthrough in Bioscience. After a decade of research scanning the entire genome of human hair keratin proteins, a breakthrough was discovered – the K18Peptide™. This patented peptide is the miracle sequence unlocking the secret to lasting hair repair, transforming damaged hair back to its original, healthy state. K18 was born, utilizing this peptide in pre and post salon treatment products, completely transforming the way hairdressers approach any treatment. Gone are the days of clients leaving the salon with damaged hair. How does repair happen? The K18Peptide™ carries amino acids into the hair cortex to reconnect broken keratin chains and re-conform disulfide bonds, reversing any kind of hair damage. K18 is not just a temporary fix either – it is the first product to use biomimetics to repair hair broken by any salon service or chemical. The more damaged the hair, the more dramatic the results. Hair damage is universal, and now lasting repair can be too. How is K18 different? Until now, damage repair products only concealed or patched hair damage. Either the hair is coated in oils for superficial hydration and sheen, or damage is patched like an internal glue. Both methods have temporary results, washing out and leaving damaged hair behind. K18 heals keratin chains, building blocks of the hair, for hair like new. These results do not wash away. With just one treatment, hair is restored to 91% original strength, and 94% original elasticity. And the best news? K18 can be used before and after any salon treatment, and you don’t need to change a single thing about any service to incorporate K18. All you need is add an extra 4-8 minutes. Think of all the times you had to compromise a treatment because the resulting damage would have been too intense. That is now gone with K18. Now you can achieve any look, and do it one appointment. Want to take brunette to platinum in one sitting? That is no problem with K18. How does the K18 treatment work? The professional K18 system consists of a pre-treatment mist and post-treatment mask. Apply the mist to the hair before any salon treatment, continue as normal, and then apply the mask. The mist strengthens hair before the treatment, and the mask repairs any damage caused by the treatment. This includes damage from chemicals used in lightening, colouring, perms, relaxers, reconditioning, and anything else. After that, clients can take home a leave-in mask to continue treating their hair between services. Official YouTube content Take K18 everywhere you go, and the result will always be healthy, strong hair: With the 2-step professional treatment, you can do anything you want with the hair, without worrying about damage at the end: Clients instantly know their hair looks and feels strong and healthy, no matter the hair type: See how to seamlessly incorporate K18 into any professional treatment. Have more questions? See the professional HERE Learn more about K18’s story HERE For purchasing, please contact us using any of the details on our contact us page: https://www.hairhealthbeauty.co.za/contact

Dyson introduces the new Corrale™ Hair Straightener. The only straightener with flexing copper plates to shape and gather hair, suitable for all hair types. Less heat, half the damage. Without compromising your style.¹ Turning down the heat on conventional hair straighteners might reduce damage, but it also affects styling. By gathering hair, our flexing plates let you achieve the same style with less heat. For 50% less breakage,¹ reduced frizz and fewer flyaways.² ¹ Thermal damage measured by hair strength, when creating an equivalent hair style. Tested on flexing plates vs solid plates. ² Direct image analysis vs untreated hair. KEY FEATURES Pioneering Dyson technology All the technology that goes in the Dyson Corrale™ straightener is there for a reason – high-quality performance. With an energy-dense battery for cordless straightening, it’s engineered for optimal balance in the hand. Intelligent heat control​ Your set temperature is never exceeded as the temperature of the plates is regulated 100 times a second. The OLED screen displays the precise temperature of the flexing plates to ensure your setting is correct. Cordless versatility, corded performance The Dyson Corrale™ Straightener delivers up to 30 minutes cordless styling with the thermal performance of a corded hair straightener. It fully recharges in just 70 minutes. And if you need to charge for longer attach the cable for hybrid charging mode. Order your Dyson Corrale™ Hair Straightener today. To order your straightener call Customer Helpline: 087 807 9353 or email: dysonsales@tudortech.co.za Qualified stylists and salon owners are eligible for an exclusive discount. Verification is required. Email heidem@tudortech.co.za for more information.

At a recent Instagram Live event, Chris Stofberg, MD of Modern Hair and Beauty, made the following comment. It was well received and he sent it to Hairnews as an opinion piece, to share with a wider audience. The below piece represents the personal opinion of Chris Stofberg. We would love to hear your comments and feedback on Chris’s thoughts – please email info@hairnews.co.za with your input. Good evening everyone. I think it would not be proper of me tonight, to not say something about what has happened to our country over the past week, and my thoughts about where to now. Like all of you, I’m a citizen of this country, a tax payer, a business owner, a family man, and I wonder about our future here. Is there hope for this country? Is there anything we can do to change what is happening? Not many of us can leave, or want to leave. This our country. We live here and we want to stay. The way I see it our future ultimately lies in our hands, us, all the people of this country, both the have’s and the have not’s, because all of our votes count the same. The problem up to now has been how that vote has been used, or not been used. But I will come back to that. To everyone in Natal and in Gauteng who have been affected by this looting, my heart goes out to you. I cannot imagine the trauma some of you must have gone through. We have been in touch with our team in Durban. Pramantha, Ashnee, Sybil, Carla. They each have stories to tell and will probably have many nightmares reliving their experiences. I’ve also spoken to some of our clients. Craik Spiers in Pietermaritzburg has had to marshal shopkeepers in his area to stand together and prevent looting and damage to property. I’m sure there are many other similar stories. At this stage the most desperate need is for food. I’m sure you’ve all seen the queues on social media. At least those in the queues have money for food. There will be many people, particularly among our operators, and also people in the community where our team members live, who don’t have any income at the moment. We have made some funds available to our team to support those who are in need with food parcels. We will also do what we can to support any of our clients whose salons may have been looted or damaged, once they’ve had a chance to assess this. The sad and ironic reality is that this trauma is being experienced not just by those on the receiving end but also by many of those who were caught up in this frenzy, and ended up destroying their own livelihood. I’ve had this fear for some time, of the desperate unemployed masses, increasing by the day, one day simply saying they’ve had enough, and rise up and revolt. Not about service delivery, which we’ve seen already, but for food and other basic necessities they don’t have. Exactly how they would do this I haven’t really thought about, but I think we’ve just seen it. The spark that ignited it was a well-orchestrated mass mobilisation by Zuma loyalists, who are just as crooked as him, and are seeing the writing on the wall for him. They are well aware that they may soon follow. The state security agencies are telling us they know who they are and that they’re being arrested. I hope that is true and I hope that they do arrest and bring these criminals to book. They should be charged with treason and terrorism, and be locked up for the rest of their lives. The reason we got to this point is no secret. The ANC under Jacob Zuma have run this country into the ground, spending their time stealing resources and fighting internal factional battles, and ruining state institutions either through sheer incompetence, or by intention, so that they cannot prosecute the corrupt politicians running this country. We know the only way this country is going to survive, is by putting a clean competent government in place. And for this to happen, the ANC needs to rid itself of its corrupt elements which may in fact happen a lot quicker after last week’s chaos, or they need to split, which is also a real possibility now. But even if the ANC does clean up its act, which is not going to happen overnight, I still don’t believe they will be putting enough competent people in important leadership positions, because they will still be appointing people based on patronage. We need a lot of new blood in government which will only come from a coalition government. I don’t think a single political party is going to get enough votes in future to govern outright. And this is where the rubber meets the road. That coalition is going to depend very much on who the voters disillusioned with the ANC, and the newly registered voters vote for! In 1994, during our first democratic elections, 89% of eligible voters voted! And in 2019? Only 49%! Voting has declined because people have lost faith in the political system. Many traditional ANC voters don’t believe the ANC has their interest at heart, but they are too afraid to vote for another party, and simply stopped voting. We also have millions more among the youth who need to register to vote. In my opinion two things need to happen. Voter education is necessary so that more people are taught how the democratic system is supposed to be used by voters. That will however take a long time to get right. Secondly, voters need to believe that the solution to our countries problems lie in economic growth and a society living in harmony, not racial tension. I see future voters becoming more polarised. They’re either going to follow the radical, divisive, anti-white monopoly capital narrative of the RET grouping which is now basically made up of the EFF and the Zuma/Magashule camp, or they will see hope in an inclusive society where we all live together in harmony, which is in line with Herman Mashaba’s Action SA and the DA’s policy directives. Of course there are other parties as well, but I see these two as making up the bulk of the future “opposition” parties in our country. Our future is going to be determined by which of these groupings will attract the most support. It is my firm belief that by far most people in this country don’t subscribe to hate politics, but the problem is that when people are desperate and don’t see a way out of that desperation, they will believe the populist nonsense and lies that are promised by corrupt politicians. That is why it is important that an alternative to the hate politics is highly visible and is experienced by as many people as possible. Voters’ choices will be determined by their own experiences and by their interactions with others. And this is where it is necessary for those who have the ability and the means to persuade, to build bridges and to generate goodwill among all sectors of society, to take some kind of action. Each one of us interacts with people from all sectors of society on a daily basis, and many of us are in positions where we can make a difference in our local communities, or the communities around us. It takes nothing to be civil to each other, and to set that example. There are already many such examples of people coming together during clean-up operations after the recent chaos. There are many groups and civil society organisations that one can join, or one can start up something in one’s own community. I do believe in the people of this country, but I think more of us need to become involved for there to a massive groundswell which cannot be ignored by the marginalised, who currently have no interest in voting, or who think they will get a piece of land for free if they vote for the EFF.

The Best Blonde Looks of 2021 from South African Stylists and Salons Featuring Beautique Salon, Hepburn’s Style Salon and San Marco Hair Watch and enjoy! And if you would like your work featured in an upcoming video please email your blonde look to info@hairnews.co.za with the products you used to create it, and your salon’s name.

Whether your clients have waves, ringlets or natural curls, they will look stunning with the right treatment and nourishment. Curl Passion is enriched with sustainably sourced precious oils that give curls softness, bounce and elasticity. The range includes three curl enhancing products to meet all your curly hair needs. Curl Passion Shampoo Cleanses and conditions all hair types gently and deeply, giving softness and manageability. Helps to make curls bouncy, flexible and long-lasting. Contains organic pracaxi and babassu oils, milk proteins, fruit extracts, Integrity 41® and quinoa proteins. Curl Passion Conditioner Ideal for all hair types to give softness and manageability without weighing the hair down. Helps to make curls bouncy, flexible and long-lasting. Contains organic pracaxi and babassu oils, milk proteins, fruit extracts, Integrity 41® and quinoa proteins. Curl Passion Leave In A treatment spray, ideal to give softness and manageability. Helps to make curls bouncy, flexible and long-lasting. Contains organic pracaxi and babassu oils, milk proteins, fruit extracts, Integrity 41® and quinoa proteins. More About the Precious Oils and Other Ingredients Organic Pracaxi Oil This natural conditioning ingredient is extracted from a super-fruit in the Amazon, using sustainable methods that respect the local communities and ecosystem. It improves the manageability of hair and enhances shine, giving a silky soft feel. Organic Babassu Oil A precious oil highly compatible with the hair fibre, it restores the lipidic components of hair, repairing damaged areas, protecting fragile hair, reducing breakage and preventing split ends. Quinoa Proteins Hydrolysed quinoa proteins have many beneficial properties. They protect hair colour, helping to prevent colour-fading, and increase the manageability and shine of the hair shaft. Milk Proteins With a strong supplementing and protective action on the hair’s structure, these give strength and resistance to the hair fibre, and gently and naturally condition hair. Integrity 41 This sunflower seed extract is rich in antioxidant polyphenols. It protects from free radicals and other stress factors that can damage hair, and helps to improve hair colour stability over time. Organic Fruit Extracts A blend of organic blueberry, apple and lemon extracts offers a precious source of natural phytonutrients such as vitamins, minerals and antioxidants. This has a protective, toning, emollient and conditioning action for the scalp. Love the sound of this caring, effective range? Why not try it out in your salon and see how your curly clients adore it! Contact milkshake today and our friendly team will help you. Contact milk_shake on: Email: marku@z-one.co.za or georg@z-one.co.za www.z-oneconcept.com/en | Facebook | Twitter | Instagram

Dear Industry We are in trying times with the Pandemic looming over our head, looting happening in two provinces, and the taxis shooting in the Western Cape - it has taken a toll on your business. The Council is here to help you with the parties going on short time or doing settlement agreements on your arrears, but bear in mind that the Pension Fund money needs to be paid up first in order for the settlement agreement to become effective. The reason for this is that we are still governed by the Pension fund Act which states “ it is a criminal offence if the Pension fund is in arrears - you can face a fine or jail time or both.” Please contact your respective Agents to help you in this regard. KZN – Employers at this moment you only have one agent - Prudence Nyawuza. If there is any other person who contacts you posing as an Agent from Council, please contact the office immediately on 031 201 1193 or Prudence on 066 559 3891. Please keep warm, be safe and sanitize. Kind regards, Yumna Abrahams Designated Agent WC and Acting CEO Telephone numbers: 021 419 8321 |021 879 3508 For more information please contact your local agent who will gladly assist. www.hcsbc.co.za/contact-us/

This collection is inspired by the poem "Invictus", written by the English poet William Ernest Henley and is a great motivation to face life in the face of difficulties. In all the looks there is a positive, resilient look from those who in the face of adversity have grown up, despite suffering, re-emerging victorious. Quite a phoenix attitude that translates into simple, yet luxurious haircuts and textures. This strength is reflected in mullets and short hairstyles with fringes that highlight the eyes, with a shine that fills the image with light, as well as long manes that explore their strength with waves. Hairdressing: Antonio Eloy Escuela Profesional | @antonioeloyescuela Hairdresser: Gema Moreno | @gema_moren Hair Assistant: Fran Sobrino | @fran_sobrino_ Photography: Edu Gómez |@edugomez Retouche: Edu Gómez | @edugomez MUA: Lulú Pérez | @_luluperez_ Styling: Álvaro De Olmedo | @alvarodolmedo Designer: Álvaro De Olmedo | @alvarodolmedo Models: Cristopher Ishikawa | @cris_bong Sergio Espinar | @chochex Alejandro Fernández | @alexfernandezweb José Herrera | @luckyrahrah Products: Revlon | @revlonprofesional_es American Crew | @americancrew_spain Video Author: Infodelmedia

The innovative JUST TEN colouring system with Pure Pigment Complex guarantees total and brilliant hair coverage in just 10 minutes. The formula enriched with Ginger Extract, helps to counteract free radicals, revitalizing the hair. Ginger is also antiseptic, antiviral and anti-inflammatory. The JUST TEN colouring system is safe on the scalp and hair, is dermatologically tested and does not contain added Parabens, Silicones, MEA, Phosphates, or Formaldehyde. See the results for yourself in salon! Contact Jungle Fever today to order your stock or to try out this unique new colour. Contact: Tina or Sonia on 021 557 8567 Email: junglefever@telkomsa.net Website: www.junglefeverhc.co.za

We are a well established and newly renovated salon in the busy area of Parkmore, Sandton. We offer a beautiful, tranquil environment for stylist and clients to spend time in. We have a separate beauty salon, eyelash technician and cafe to maximise clients experience and convenience. Studio 113 is a large, very COVID friendly salon as it is so well spaced between stylists. We also have plenty of outdoor work stations. We have one more chair to rent in the salon. Rental includes use of salon operators and all salon amenities, including backwash stock etc. Please contact Jessica Hills on 071 505 5710.

Conflict in the workplace, or at home, or anywhere is both ugly and destructive. Unfortunately conflict is inevitable when people are under pressure and from time to time, other people's opinions differ from their own. In a business, conflict can totally destroy the ambience and relaxation that clients come to hair and beauty salons and spas for in the first place. Conflict arises whenever individuals have different values, opinions, needs, interests and are unable to find a middle way. Conflict resolution is often called conflict management however, I believe conflicts need to be resolved, not just managed. And with the right leadership approach, 90% of conflicts could be avoided in the first place. How to deal with conflict. Well, I suppose the best way to win an argument is to not have one in the first place. Easier said than done? Here are a few things you can do to actually minimise the causes of conflict. Create a strong Salon or Spa Culture. These are the salon's rules, regulations, values, philosophies, mission statement, policies and procedures. These are the things that make your business great. Great for whom? Everybody, every stakeholder that has an interest in the success of your business - your clients, your staff, owners, product suppliers, even SARS. During disagreements in the salon or spa, protecting these values becomes the main priority and staff need to understand exactly how important the salon or spa culture is. Once a business is opened it has a right to be successful. Exactly the same rights that staff are entitled to - the right to be happy, the right to their own opinion and the right to be successful. However, nobody has the right to deny others of their right to be happy and successful. Before entering the salon or spa, staff need to leave all their personal "issues" on an imaginary hook outside the salon or spa and enter the salon everyday with the primary thought "what more can I do to make the business more successful?". This shows the salon or spa has a strong salon or spa culture. If staff continue to have a difference of opinion just send them to a coffee shop until they can agree on something. Teach the John Maxwell's 101% theory in building relationships i.e. find just one thing to like about the other person and put 100% of your effort behind that one thing. Regular staff meetings to discuss the state of the business is not only a good idea, it is essential to keep everybody on the same page by sharing the successes of the salon or spa as well as areas for improvement. Staff meetings should not just be about housekeeping - controlling costs, punctuality etc, they should also be brainstorming sessions where everybody has to contribute. Neither should they be bitching sessions where individuals are picked on for wrong-doing. The golden rule for respect-based leadership is “complement in public but criticise in private.” Another technique for avoiding conflict is by having a 'Beefs and Bouquets' component to your staff meeting. Allow each staff member to voice one complaint about something they are not happy with about something or someone in the salon... However, they must also voice something they like about that same person or thing. Positive feedback from clients always boosts morale during a meeting. Encourage clients to comment on their salon experience in a 'Compliments & Complaints' book and get each staff member to take turns reading the comments to the rest of the staff. The most successful way to pre-empt conflict in the salon or spa is by having regular one-on-one sessions with every staff member. This is a fool-proof strategy for dealing with under-performance, unsatisfactory behaviour and disciplinary issues. Conflict often comes from misunderstanding. For example, a staff member might think they are not being given a fair share of walk-in business or that they are not being paid fairly. This is where KPI reports from My Salon Software provide the facts of the matter. KPI's or Key Performance Indicators show a complete picture of your business - by staff member, by department, by day and by date (monthly, quarterly, annually). These are just a few ideas that will assist in 90% of avoidable conflict. Please feel free to contact us about this or any other challenges you may be experiencing in your business. This blog is one of a series of business insights which can be accessed on www.mysalonsoftware.co.za. If you have any questions or specific requests please email info@mysalonsoftware.co.za. For more information contact us HERE. Web: www.mysalonsoftware.co.za Email: info@mysalonsoftware.co.za Aletta: 064 504 6001 | aletta@mysalonsoftware.co.za Terry: 083 650 0952 | terry@mysalonsoftware.co.za