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Most people believe it is a drop in sales and turnover that results in most businesses closing down. In actual fact, it is lack of cash-flow that results in most closures. When faced with a drop in sales you only have four courses of action: Use pro-active intervention to grow your turnover. Relaunch your business, recruit more income generators, introduce new income streams by adding more services, grow your retail offering, even increase your prices. Every new strategy you launch will have an impact on turnover. Take out a loan to see you through better times when your turnover will magically grow and take care of all your money problems. Take control of your cash-flow. Regardless of your turnover, you only need a certain amount of money to run your business and, as long as you can cover those costs, as and when they are due, you will survive while you action the strategies mention in point 1. Lastly, you can always throw in the towel and close down. For me, only points 1 and 3 are viable options. Today I want to deal with point 3. Control your cash-flow. Let's be very clear, turnover is not profit but it does generate cash-flow. There is however a break-even point when your turnover starts contributing to your profit. Once you total up all your fixed costs such as rent, fixed salaries, telephone, electricity, water, (in other words your operating costs), including an estimation of commissions, etc, you will know approximately how much it costs you to run your business, i.e. your break-even point. All turnover thereafter goes towards your gross profit. Bearing that in mind, the skill is to protect the money in the bank (basically your turnover) and not spend money unnecessarily, until you have reached that break-even point. Imagine having two bank accounts: The first bank account contains 'un-spendable money', that is only spent to pay unavoidable expenses such as rent, Bargaining Council, SARS etc. Thereafter that bank account is used in anticipation of expected salaries. The second bank account is only used once you have met your liabilities. Some people already do this with regard to SARS, i.e. bank the VAT portion of your turnover in the protected bank account. This will require a lot of discipline until it becomes a business habit but once it is, you will be surprised how much more disposable money you will have. Just don’t forget point 1. – Terry Miles, MD MySalon Software Email: info@mysalonsoftware.co.za Web: mysalonsoftware.co.za

Find out how Charné achieved this incredible and intense crimson balayage. Click the image below to view the Instagram post. This is my stunning Crimson blend. We did a balayage refresher with Inoar Colorsystem blue bleach & 10vol. Full root blend with Inoar 5/68 & blending into 6/66 to gradually fade to a stunning vibrant red and being enriched with Argan oil every step, the shine and nourishment is impeccable in the end result. Stylist: Charné Botha Products: Inoar Salon: Lush Roots Hair Design Follow Charné on Instagram @lush_roots We'd love to feature your work! To get your styles, looks or colour formulas featured in Hairnews, send them either to brad@hairnews.co.za or DM them directly to our Hairnews Instagram page.

One of the most frequently asked questions from salon owners is “What is the best way to control stock?” So Many Ways to Manage Stock Over the years I have witnessed everything from limiting the amount of stock (value) to a strict percentage of the previous month's turnover to popping out to buy a box of colour whenever a client makes an appointment for a colour service, to investing in so much stock (just in case you need it) that you're not able to park your car in your garage because it's full of stock! Symptoms of poor stock management - you keep running out of popular items and/or not having cash in the bank to buy stock because you are overstocked and all your cash-flow is sitting on your shelves. Guidelines for effective stock management: • MODEL LEVEL - Give every stock item a model level. The model level is based on current sales or usage, i.e. how many of each item you need to cover you for say a month. That figure is your model level. Do the same exercise for every item you use in your business. • REORDER LEVEL – When to reorder? This is the point when you should reorder items so as to not run out of stock when it’s needed. For example, if you use 6 of an item per month that would be your model level. To ensure you don’t run out of stock, you would probably make three your reorder level. • STOCK TAKES - Take stock regularly, at least weekly. If you don't you will not be able to control your stock effectively. • STOCK REPORTS – Reports tell you how your stock is moving. If your software system has them, there are two reports that should be checked on a regular basis. The first is stock movement - This shows you the movement of stock, i.e. what you've bought, what you've sold and what you have used in your business, between periods of time (normally stock takes). This will guide you as to whether you need to increase or decrease your model levels. The second is forward cover report - This report is a life saver to check, based on your current stock on hand, how long each item will last, based on current sales/usage. Effective stock control can save you up to 20% of your cost of sales and, considering that can amount to 25% of your turnover, it makes sense to see the saving go straight to your profit line. If you need any further advice on stock management, call Terry Miles on 0836500952 or email terry@mysalonsoftware.co.za – Terry Miles, MD MySalon Software Email: info@mysalonsoftware.co.za Web: mysalonsoftware.co.za

Introducing Our Enchanting CHRISTMAS 2023 COLLECTION for Your Salon We are thrilled to introduce the milk_shake® Christmas 2023 Collection. This festive season, we bring you our range of luxurious hair care products not only designed to make your clients' hair look and feel its best, but also make for perfect holiday gifts. Duo Packs, Trio Packs & Travel Pouches Milk_shake® - natural beauty Our Christmas 2023 Collection is an excellent addition to your salon's retail offering. enhance the holiday spirit and boost your salon's revenue and reputation. These Collections will be a big hit among your clients and contribute to a successful and profitable holiday season for your salon! Our Duo Packs, Trio Packs & Travel Pouches include Shampoo / Conditioner / Leave-In Treatments from our ranges designed especially for each of your clients’ needs: Colour Care SLS Free Moisture Plus Integrity Silver Shine Volume Solution Curl Passion Icy Blonde Cold Brunette Make My Day Flower Power Essential Salon Retail Marketing for the Upcoming Season! Seasonal Appeal: The milk_shake® Christmas 2023 Collection is specially curated to capture the spirit of the holiday season. Festive packaging and enchanting scents to attract customers looking for thoughtful and delightful holiday gifts. Cater to the increased demand for gift-worthy products during the holiday season. Customer Satisfaction: The milk_shake® brand is synonymous with quality and effectiveness. The milk_shake Christmas 2023 Collection includes hair care products from shampoos and conditioners to leave-in treatments, all formulated with natural ingredients to ensure the best care for your clients' hair. Enhance your salon's reputation for providing top-notch, salon-quality solutions to your clients' hair care needs. Additional Revenue Stream: Retail products offer a lucrative revenue stream for your salon with retailing high-quality hair care products allowing you to increase your profitability beyond your standard salon services. Your clients often prefer the convenience of purchasing professional products directly from their trusted salon, rather than searching for them online through so many unknown ranges. Client Loyalty: By offering the milk_shake® Christmas 2023 Collection, you can strengthen and build client loyalty. Convenience is key: When customers can so conveniently and easily purchase their favourite hair care products at your salon, it encourages repeat visits, fostering long-term relationships with your clients. Expert Recommendations: Your team of skilled stylists and hair care professionals can provide uniquely personalised product recommendations from the milk_shake® Christmas 2023 Collection based on individual hair needs and concerns. This level of expertise and care will further enhance your salon's reputation and build trust with your clients. Exclusive Promotions: We provide you with marketing materials and promotional support to help you make the most of the milk_shake® Christmas 2023 Collection. Extend exclusive holiday offers to your clients, enticing them to purchase these delightful products from your salon and encourages gifting to their friends and family, building interest even further in the milk_shake® ranges! Showcase Your Commitment: Retailing our milk_shake® Christmas 2023 Collection demonstrates your commitment to offering the best in hair care. Showcase your salon as a one-stop destination for all things hair, from expert services to premium retail products. Please do not hesitate to reach out to your milk_shake Sales Consultant to discuss pricing, promotional support, and any other details. We look forward to partnering with you to make this festive season truly special for your clients and your salon. Whilst we always try to process and dispatch your orders in time, please note that the warehouse and administrative departments can get extremely busy during the festive season. Please feel free to contact the office with your questions/queries: Merry Christmas and Happy Shaking! From The milk_shake® South Africa Team milk_shake® Natural Beauty Contact milk_shake® on: Email: marku@z-one.co.za or georg@z-one.co.za www.z-oneconcept.com/en | Facebook | Twitter | Instagram

The Hairnews Team is thrilled to be able to announce South Africa’s own Winners of the Creative Categories for the 2023 Hairnews Awards! Every year now, we at Hairnews have been honoured to feature all the artistry of our very own South African stylists, spotlighting all stylists of any and every salon who would love to showcase their flair and genius on our national stage. Photos submitted did not have to be professional photoshoots but feature our real industry people with their real clients. It was exciting to receive such a high number of submissions for all the categories this year! It shows the passion and pride our stylists have to share in all things hair and beautiful. The 2023 Hairnews Awards Trophy “the Star” truly represents the hopes and dreams and the stellar creative people who give their best to their clients every single day, come rain or shine or loadshedding, fulfilling their clients’ own dreams and well-being with their incredible talents. There are no limits to the imagination and ingenuity of our stylists. Here are our 2023 Winners of the Creative Categories Congratulations to our winners and finalists in the Judged Categories. A huge thank you and well done to everyone who participated and supported these awards. Best Dramatic Makeover - Before & After Judged by Ezra Isaacs of Ezra Coiffure & Vice-President of Intercoiffure SA, & Henry E Wakefield of Henry E Hair This category is to show the amazing power of a dramatic transformation that has left your client feeling confident and beautiful again. Whether cut or colour – you showed us the before and after’s that you are most proud of! Winner - Mia Crous - Erina’s Hair & Beauty Silver Award - Cerése Bouwer - Cerése Hair Design Bronze Award - Mia Crous - Erina’s Hair & Beauty • • • • • • • • • • • • • • • Best Hand-Painted Color Technique Judged by Bernadine Bennie of Beauty on First & Casey-Leigh Theron of Casey-Leigh Stylist Salon For this category we looked for a multi-tonal free hand-painted technique that provides dimension with light and shadow and blends perfectly to give hair a soft natural look. Winner - Jeanine Bezuidenhout - Nudo Hair Lab Silver Award - Thelma De Klerk - @hairbythelma - Collab Hair Bronze Award - Alexia Chrysafis - Fox and Davidson Hair Design • • • • • • • • • • • • • • • Best Men’s Trendy Cut, Colour & Style Judged by Eric Way Lovemore of Head Quarters Barbers and Beverages, UK, & Suzette Coetzee of Wahl Clippers SA Our judges were looking for stylists and barbers keen to cut, style and shape a male model to be ready to hit the streets! Any trendy cut, colour and style could be submitted that showed a combination of technical and creative skills. Fading and clipper art were welcomed as well as other creative effects. Winner - Kierann Bekker - KC’s Barbershop Silver Award - Sasha-lee De Vries - Pasquale hairstylists Bronze Award - Leandi Beukes - Parlor Hair • • • • • • • • • • • • • • • Best Red-Carpet Glamour Look Judged by Anel Cloete of C Connoisseurs Studio & President of Intercoiffure SA, & Lizel Comfort of Zephyr Hair Design For this category we were looking for timelessly glamorous and flattering red carpet hairstyles. Whether it’s old Hollywood’s sleek and sculptural updo with cherry-red lipstick, curls that have been beautifully swept up with jewelled accessories, or glossy bombshell waves, our stylists showed us the “wow!” factor! Winner - Chrislene Marais - Fox and Davidson Hair Design Silver Award - Betsy Giani-Pieterse - Tint Colorlab Bronze Award – Shari Crowie – Blu Gel Hair Studio • • • • • • • • • • • • • • • Next week we will be showcasing the winning work with their techniques and recipes to inspire everyone for Spring Season and for next year’s exciting 2024 Awards Competition! The winners in each category will receive an exclusive handmade “Star” trophy by Ignatius Chinyani who is a renowned and well-respected local artist and sculptor living in Johannesburg. He has been so kind to create truly unique masterpieces every year for the Hairnews Awards so each trophy is always distinctively in a class of its own. These stunning trophies are ready and we are busy finalising the name plaques. Trophies and certificates will be couriered to all winners and finalists within the next three weeks.

For psychological safety to work for teams, everyone has to commit to it — including leaders and team members. To develop a culture where psychological safety is the norm, managers can try out these four psychological safety exercises: Pose a check-in question Make a practice of taking 3 minutes at the beginning of meetings to pose a non-work-related, check-in question to participants. This allows people to see each other from a different angle and as whole people rather than just a role. Host an Anxiety Party This term is a practice used by the Google Ventures design team. It creates a structure for bringing anxieties out in the open. It also normalises vulnerability and uncertainty. Have each person spend 10 minutes writing down all the work- and project-related anxieties they felt. Then go around the circle, and share their biggest anxiety. Let their colleagues rank each anxiety on a scale of 0 (not troubling at all) to 5 (I strongly believe you need to improve this area). These parties are not about problem-solving — they give people a structure for sharing and building trust with peers. Start alone Make use of pre-work, silent individual reflection, and writing down ideas prior to having a group begin brainstorming or weighing in on someone's work. This allows people to participate equally. It also works against the "piling on" that happens when a powerful voice moves in one direction and suddenly everyone else agrees. Share your stories Employees follow the lead set by the leaders. When a manager shares their mistakes or struggles, the team has a model for how to share and be supportive of each other. Being vulnerable is not the same as not having a filter. As a leader, be clear about what your intent is in sharing a story. It should be to build trust and deepen your relationship with the team, not to unburden yourself. Key actions for developing a culture of psychological safety Psychological safety does not just come from the top. Team members need to take responsibility for creating a better environment for each other. Practice active listening during meetings and brainstorming sessions Ask thought-provoking, open-ended questioins Give support and ask for support when needed Show empathy, care, and concern for each other Praise, encourage, and express gratitude for one another Express their creative ideas and politely encourage others to do the same Give each other the benefit of the doubt when expressing challenges For any further information or enquiries please contact the EOHCB representative in your area by clicking HERE. EOHCB Contact Details Web: www.eohcb.co.za | YouTube: www.youtube.com/eohcbsa/ Facebook: www.facebook.com/eohcb | Twitter: twitter.com/eohcbsa Instagram: www.instagram.com/eohcbsa

PHOTOGRAPHY: Alex Barron-Hough @alexbarronhough @stil.salon @layercakerpoductions STIL LEAD HAIR TEAM: Christel Barron-Hough @christelbarronhough @stil.salon Angelo Vallillo @angelovallillo Jessica James @jesss______xx Yolanda Douglas @ydxhair PRODUCTS: Wella PROJECT COLOUR TEAM 2023: Project Leader: Daniel Couch @danielcouchhair Chelsey Stone Stevie Leah Loscombe Stephen Cambell Stephanie Dwyer Sean Soerensen Rosie Williams Morgan Graham Laura Kirton Elle Foreman Elisha Potter Clare Cartwright Allie Harknett MAKE-UP ARTIST: Katie Moore @katiemooremua FASHION STYLING: Robert Morrison @robertmorrisonstylist

This September you can buy MySalon Software at prices to celebrate summer. Contact us today about what My Salon Software can offer you as an owner looking to build your salon: Email: info@mysalonsoftware.co.za Terry Miles - 083 650 0952 - terry@mysalonsoftware.co.za Sune Bothma - 083 484 2960 - sune@mysalonsoftware.co.za Web: mysalonsoftware.co.za

Kindly take note that going forward there will be a four-month period, once per year, from September to December within which exemptions from membership of the HBSI can be processed. This period includes applications and appeals. If exemption is not applied for or granted within that period, an establishment will be required to make contributions to the HBSI Fund. Enforcement procedures may follow if that is not adhered to. Please note that renewal applications for Exemptions for 2024 will be accepted from September 2023 until December 2023. To avoid getting billed in the year 2024, please make sure that all applications are completed and submitted as soon as possible within this period. All exemption application forms for Pension Fund must be supported by a Broker form filled out by the existing Broker and Motivation Letters from all employees. Existing exemptions granted for the year 2023 will automatically expire on the 31st of December 2023, and Invoices will be levied in accordance with the Collective Agreement if your application is not received by the Council in a timely manner and/or an exemption is not granted. The Exemption application is available to download from the website (Annexure D) at http://hcsbc.co.za/downloads/ or you may request an application form via email from exemption@hcsbc.co.za. Other exemption applications (not-related to HBSI membership) will not be subject to this four-month period. Exemptions will apply to Establishments in relation to a calendar year. In the case of an exemption having been granted in relation to HBSI membership. You are required to ensure that all new employees joining your establishment join the Alternative Pension Fund and you may be required to provide evidence of such membership of the Alternative Fund in respect of any employee. Process to apply for Exemption in the case of exemptions from HBSI Membership. • Submit a duly completed Exemption Application form – Annexure ‘D’ - signed and dated by the owner of an establishment - 1 application per establishment. • Broker/Intermediary Exemption Application Form must be completed by your Broker - No other documents will be accepted as sufficient. If not properly completed, this will result in a less favourable outcome. • All Administration costs must be disclosed, such as asset-based fees charged in addition to normal member administration fees, as well as all governance/fund costs, distribution and intermediary fees and employer participation fees). • Indicate the period for which exemption is applied for; • The alternative Fund’s current, official membership list/schedule in respect of the employees of the establishment making the application, must be included; You must submit individual signed motivational letters (example is included in the Form) from each employee; • Copies of renewal letters from the Fund and underwriters must also be attached confirming all costs; • To be eligible for an exemption, an establishment must be compliant, have an up-to-date account, and have all employees included on the alternative membership list; • The Trustees of the HBSI Fund review the Fund on a yearly basis and strive to improve the benefits of the Fund for all Employees in the Industry. After reviewing the costs and benefits an updated Application Form is issued to reflect the changes. The industry is notified of changes to the HBSI Fund via the Council Chronicle, which is sent with the monthly returns; • Exemptions are only valid per calendar year; you must apply for exemption for all employees every year. • Exemption will only be granted if the alternative Fund is equal to or better than the HBSI Fund. The next hearings are scheduled for 27 September 2023, 31 October 2023, 24 November 2023 and 8 December 2023. Please consult the Council’s WEBSITE for the contact details of Agents in your area. For more information, contact: www.hcsbc.co.za

Do you want to know how to apply and what to expect? London Wellness Academy recruitment manager Daniella Diem discusses how the cruise ship spa career path begins and how you can use your own experience to succeed in qualifying for entrance to London Wellness Academy’s training programme. Please can you tell us how you are doing your interviews, in person or online, and what people can expect in an interview? It’s easier than you think. After you’ve applied, interviews are done online or in person every first Saturday of the month. Our next face-to-face interview and presentation information session dates are 7 October, 4 November, 2 December 2023, so start planning as soon as possible! What qualifications do you need to apply? It depends on what your specialisation is. Hairdressers need to be qualified in MALE and FEMALE Caucasian hair - we don’t need a trade test. Beauticians need to be qualified in facial and body electricals international, with massage (through ITEC, VTCT, Cidesco or City and Guilds). Is there a specific background that sets a candidate up for success in applying and in a career onboard? Being a confident speaker helps your success. You need only be confident in yourself and your profession. It’s a sales job – with each guest you sell the salon, you sell your talents and your creativity, and you sell what our employees can do for guests in the spa. Confidence is key in careers at sea! A great work ethic combined with a positive attitude will mean you are extremely successful on board. Every week you will have a fresh start with thousands of new potential clients on board, bringing new opportunities every time. Because it is a tax-free environment, retailing is easy as it’s cheaper for clients to buy on board. You need to be flexible, energetic, and positive! What does the London Wellness Academy training programme include? We train you in everything that you need to know in order to be as successful as possible on board. Not only will you receive in-depth training in hair and beauty treatment programmes but extra training in teeth whitening, advance barbering, lash extensions and Keratin complex treatments. The training is strict and professional. You are trained to look and act professionally at all times, while the independent working environment builds your confidence and business acumen. Your business experience receives a broad range of training not only in running a business with specific column management, but you get to perform an array of many different services. At the academy you are trained in the tailor-made treatments, products and procedures used in the spas onboard that set us apart. An important factor in the quality we train for is striving to provide guests with the same quality treatments in any of our spas on any of our cruise ships. You will be given full support and training on upselling and sales communication techniques during your time at the Academy, to help you give 100% full service to your clients and meet your retail targets successfully, and help your career be as successful as possible. What are your Personal Thoughts on Success in an Onboard Career? It’s a fantastic opportunity to travel the world, earning tax free dollars, and growing with your professional career and yourself! This is one of the only companies where you are paid to travel, earning a salary, while doing what you love. Fun Fact: Your earnings are tax-free under SA’s current tax laws. Because you work out of the country for more than 6 months of the year during your contract, you receive your earnings tax-free. In addition, your board, food and transport are all paid for, so the only money you need to spend is on enjoying yourself, sightseeing and shopping. Everything else can be saved and this can end up being a substantial sum. How To Apply! Go to www.londonwellnessacademy.com and fill in the online form. A recruitment consultant will be in touch with you asap to set up a confidential interview. Your first step to a new life of excitement on board has begun! Follow up with London Wellness Academy on our various social media platforms on Facebook and Instagram, and check out our website. Sign up today!

Take a quick look and see some of the techniques used by Terence from Terenzo International. Click the image below to view the Instagram post. Stylist: Terence Follow Terence on Instagram @terenzo.international We'd love to feature your work! To get your styles, looks or colour formulas featured in Hairnews, send them either to brad@hairnews.co.za or DM them directly to our Hairnews Instagram page.

Growth is in our DNA, Create A Better Future for Yourself TODAY. Cutting Room Lonehill is looking for new team members to join our vibey, established and people-orientated team. We believe that growing our stylists to their full potential and building lasting client relationships are the cornerstone of our team’s success. Situated in the heart of Lonehill, Lonehill Shopping Centre offers a variety of shops and Cutting Room is conveniently situated right next to Woolworth’s. We have a healthy passing trade and are well supported within the community, so growing a client base is easily within your reach. Requirements: 5+ Years in the Hairdressing Industry, having worked as a stylist MUST be able to work with colour MUST be able to do different colour techniques MUST be exceptionally good with different cutting techniques as well as styling techniques MUST be a team player Neat and presentable. Get in touch with us today! Contact Debbie on 082 505 6204 or email cuttingroomlonehill@gmail.com Growing A Business Means Having the Right People in Your Team - Are you our perfect fit?