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Joburg barbers and hairstylists were buzzing with excitement in August as MHB Studio hosted a spectacular hair event. The sold-out Reuzel Look & Learn session drew a full house of clients, all ready to be wowed by the latest in hair and beard styling, thanks to Reuzel Scumbassador Renaldo Da Silva , who had recently returned from training at Reuzel’s world-renowned Schorem Haarsnijder En Barbier .   Clients began arriving at 11.30 am, eager to see what was in store. By noon, the event was in full swing, kicked off by MHB’s Managing Director, Chris Stofberg, and National Education Manager, Elizma Crous.   The Star of the Show: Renaldo The highlight of the day was undoubtedly Renaldo. Fresh from Rotterdam, he took centre stage and immediately captivated the audience with his demonstration of Reuzel's signature haircuts and beard styles. His first model, Grant Jenkins from Bliss Hair, showcased the Executive Contour Haircut – an immaculate, timeless look that had everyone buzzing. Next up was the Executive Contour Beard, a style that proves once again that attention to detail is key. Lunch and Learn After the first two models, guests enjoyed a light lunch, which gave everyone a chance to chat about the morning’s demonstrations. Renaldo returned after lunch with the third model, showcasing the Textured Crop  – another classic style, but edgy and shorter. He wrapped up the session with the Vanguard , a daring and bold slick-back look. Caption: Left: East Side Barbers: Harlan, Sivan, Andrew, Jordan and Fanie. Right: Reuzel Scumbassador Renaldo da Silva with Grant Jenkins from Bliss Hair with his fresh-off-the-stage Executive Contour Haircut.   Games, Prizes, and a Special Guest But the fun didn’t stop there. The event closed with the Reuzel Wheel of Fortune game, where everyone walked away with a Reuzel product, ensuring no one left empty-handed. The excitement peaked with a lucky draw for the limited edition Reuzel X Kyone Clipper , won by Tracy Knox from Moulin Rouge, adding a memorable highlight to an already fantastic day.   Special guest and Mizutani Scissors Import Specialist, Andrew Todd brought his expertise to the event, showcasing a range of Mizutani scissors. His table was a popular stop, with many taking advantage of his advice on the best purchases and tips on scissor care. Caption: Left: MHB MD Chris Stofberg with Tracy Knox of Moulin Rouge, winner of the Reuzel X Kyone clipper. Right: Brothers in arms Gavin and Stuart Prentice of Prentice Barbershop flank Renaldo.   Looking Ahead The Joburg event at MHB Studio wasn’t just a demonstration, it was a celebration of skill, creativity, and community. The success of the Look & Learn session has set the bar high, and we can’t wait to see what Renaldo and the Reuzel team have in store next! For those in Cape Town, keep your eyes peeled – there just might be something exciting headed your way!   Reuzel Instagram Facebook Modern Hair & Beauty Facebook Instagram Website

An incredible end result achieved by the team at Illustrious Hair salon in Benoni, doing full head foils toner with 50cm micro ring method extensions. Click the image below to see the Instagram post. Salon: Illustrious Hair Salon, Benoni, JHB Follow Illustrious Hair on Instagram @illustrious_hair We'd love to feature your work! To get your styles, looks or colour formulas featured in Hairnews, send them either to brad@hairnews.co.za or DM them directly to our Hairnews Instagram page.

Milk_shake Integrity Reconstruction System is an innovative system that restores hair’s essential components, returning it to maximum beauty. The targeted, customisable treatments deliver balanced active ingredients according to hair’s specific needs. Results will be seen immediately after the first application – hair will be shiny, soft, and strengthened from within! milk_shake Integrity Reconstruction System includes: Step A: milk_shake integrity rebuilder The hair’s foundation is restructured for healthy, perfect hair. A net representing the hair’s structure is built around the hair, intervening in the most damaged areas. Step B: milk_shake integrity fibre sealant After the foundation phase comes the fixing phase, where a binding ingredient within the hair fibre, guarantees the stability of the net structure. Precious ingredients stay within the hair and the cuticle is sealed and compacted with film-forming action, for a healthy shine. Follow Up: milk_shake integrity leave in Your client can easily maintain the amazing results for longer at home, for incredible manageability and softness. Suitable for all hair types. All products contain Amino Acid Complex, a plant-based keratin with 18 wheat and soy amino acids with an antioxidant, strengthening and protective action. It gives damaged hair what it needs: keratin proteins amino acids Other targeted ingredients are: • Hyaluronic acid for super-hydration and penetration into the hair • Organic muru muru butter repairs, nourishes and strengthens • Organic buriti oil repairs free radical damage • Milk proteins give strength and resistance to hair fibre • Organic fruit extracts have a protective, toning and conditioning action You can choose between three levels of intensity of the service, according to your client’s needs and how badly the hair is damaged. Find out more about this new generation of products and see the incredible results for yourself! Contact milk_shake on: Email : marku@z-one.co.za or georg@z-one.co.za www.z-oneconcept.com/en | Facebook | Twitter | Instagram

Welcome to a whole NEW EXPERIENCE in salon management. Welcome to the world of My Salon Online. Proudly South African. "It is both easier and smarter to hold on to your clients than to replace them." The Client Loyalty Programme: Fostering business loyalty is about - Creating exceptional experiences, maintaining consistent quality and engaging clients with personal interactions. A well-executed loyalty card programme offers clients clear benefits, simple enrolment and meaningful rewards to keep them coming back. The My Salon Client Loyalty Programme is an effective way to recognise and reward clients for their continued loyalty too your business. The Client Loyalty Programme can be used with or without a Client Loyalty Card but is much more effective when used in conjunction with a card. In fact the card is the key. One card can be used as a gift voucher, gift card or loyalty card. Instead of a printed gift voucher, use the card. Once the gift card value has been spent, the same card can be used for the client to accumulate loyalty points going forward. Loyalty points can be associated to rand spend or to specific products or services or even to entire departments. Bonus loyalty points can also be awarded on merit - for example when a client refers a friend or colleague. "Working smart starts with choosing the right software" Visit us on: www.mysalonsoftwareint.co.za Contact us: Email:   info@mysalonsoftware.co.za   Email: terry@mysalonsoftware.co.za | Tel: 083 650 0952 Email: sune@mysalonsoftware.co.za   | Tel: 083 484 2960

Photographer: Maciej Swistek  Make-up: Dominika Malisz  Stylism: Zuzanna Wlodarz  Production: MKProduction

ESP ☁️ Industry Index Whilst individual businesses will have their own ESP Business Intelligence indices, it's good to compare that to the industry index to create a call to action using ESP ☁️ type technologies. July 2024 ESP ☁️ Index Notes: Service and Retail turnover are both down year on year and month on month due to a decrease in the number of client visits. This is despite an increase in the average spend per visit. While the pressure on the number of clients is always concerning it is good to see that this is being mitigated by the average spend per visit. So the focus is to get schedule occupancy as close to 100% as possible. This starts, as always, with offering great services and products at the right price but continues with efforts to retain clients. Using ESP ☁️ type technologies create opportunities to answer these calls to action: Feedback follow ups with clients, especially new clients. Also make sure that you act on that feedback in order to win back clients where necessary. Rewarding loyalty Effective marketing campaigns Making it easy for clients to book via online bookings Effective consultations with clients to make sure you understand their needs Automated appointment reminders Using gift vouchers to win new clients Analysing your client retention to track new and regular clients and which staff are successfully retaining them Email: info@espconnect.africa

By Kevin Tabilo: Country Manager for KAO South Africa I started in this industry in 2014 and I immediately fell in love with it. From when I learned about a Colour Wheel to doing my first in salon treatment - shame that model had a proper bath at the salon that day, I knew that it was my calling and I knew that it would be very difficult for me to go back to anything else after dealing with hair stylists every day. Yes, my role has changed now but I will always be a shampoo salesman at heart, and I am deeply passionate about uplifting and growing this amazing industry of ours. It’s what gets me up in the morning and fuels me and my team. So with that being said, I can also remember that my first visit to Salon International was way back in 2014 actually (below) and I just remember thinking, “wow, this is so cool, a trade show for stylists and industry suppliers.” I was instantly hooked and even tried to convince my bosses at the time to join and be part of it. Fast forward to 2019, and I was not only attending but also working for a company that was actually exhibiting and I found it so much fun over those two days. We also had an awards evening that night, that turned into mainly us (the people that worked there) partying but we had a lot of fun. I even remember making a funny video of me giving away the wrong type of bags because people were there for these specific bags and I completely disappointed the mob of a crowd. This was pre-Covid and attendance was still good for the show and we did quite well as a company back then. Of course, then COVID hit and let’s not even get started on that as I am sure we are all sick of hearing the Post-Covid story. Our industry has taken a huge knock since COVID and not just our industry, but the whole global economy. We all know that inflation has been through the roof, fuel prices have spiraled upwards, and the cost of living has increased by double digits in some cases. Until recently, even the Rand was severely weakened by the Global situation. This has put all of us as suppliers under pressure with managing our costs and also making sure our price increases are manageable each year. We have unfortunately also seen a decline in people joining our industry (globally) and Gen-Z’s just don’t see the value in working in enterprises where they have to work with their hands. I think they would all be rather working remotely from a beach in Bali (even me, by the way!) but there is still a huge demand for people with trades and creative people are never going to be replaced by AI. Ask anyone who wants to move overseas how much easier it is to have a trade as opposed to a normal degree. I also don’t know about you, but I wouldn’t trust a robot to do my hair, not for a long time… if ever! We have found ways to make AI work for us and use technology to make our employees’ as well as our clients’ lives easier and for that I am forever grateful. I have been lucky enough to be the generation (Millennial) that has lived gone through the pre-tech bubble and then gradually seen the advancement of technology over the last 30 years or so. So why am I telling you all of this and why should you care? Well, I was invited by Yolanda Knott  who is the CEO of Salon International  in South Africa to attend Pro Beauty last year September. I took some team members with me, and yes, I was excited again. I was excited to see that hairdressers were still attending the event and I immediately had the idea that if I could, I would definitely want to disrupt the suppliers that have been there year after year. After speaking to some other MDs of haircare companies and having some great discussions with Sandile and Yolanda, I decided that we were going to join this year. The aim? To uplift the industry and get young stylists excited about what is happening from us as suppliers and also to continue to support our ongoing partnerships with Intercoiffure and more specifically Foundation Guillame (the young and upcoming student) -  the future of our industry. It would be a great opportunity for us to also do some great show deals and of course newer brands in our portfolio like Varis, our premium hot tool and brush range. The main aim will also be to have a Colour pod where we can highlight some of our new Colour trends with Topchic, Colorance, Elumen  and our Lightening services. Goldwell  is world renowned for its great Colour and we wanted to make sure that it gets the attention it deserves on what we believe will be the biggest stage this year. We are even more excited that our first year doing it will also be at a brand-new venue and I promise you that you are going to love the Kyalami Convention Centre. Being a massive petrol head, I have been to the car shows here often and they never disappoint. We will have a total of 3 stands this year including a Goldwell Colour Pod , a KAO Brands  stand, and a Varis styling station  where you will be able to try and play with our new tools and brushes. We also have confirmed guest artists like Bernadine Bennie  and Hilke Minnie,  and of course our full complement of Educators. We would love to see you there this year and, as the excitement mounts and the buildup happens, we are just beyond ecstatic to be representing our beloved brands and to hopefully see you all there. We want to put our money where our mouth is, and we have committed ourselves to building an incredible community of hair artists. We believe this is the first step of many to making that happen. Come and say hi, have a coffee with us and let’s make this an incredible two days for our industry. Regards Kevin Tabilo Please visit the Kao Salon Division and Kao Group websites for more information: www.kaosalondivision.com , www.kao.com or email Anke.Sander-Duncan@kao.com  or visit.

Summer hair loading with this stunning balayage done by Tamah Patel in Johannesburg. Click the image below to see the Instagram post. Stylist: Tamah Patel Salon: Hair by Tamah Products: Schwarzkopf Professional Follow Tamah on Instagram @tamahstyliste We'd love to feature your work! To get your styles, looks or colour formulas featured in Hairnews, send them either to brad@hairnews.co.za or DM them directly to our Hairnews Instagram page.

Appointment of Chairperson and Vice-Chairperson of the Council Board   At the Council's Annual General Meeting (AGM) held on 23 July 2024, Mr Dane Frost  was appointed as Chairperson and Mr Johan Steyn  as Vice-Chairperson of the Council Board for two years, 2024 - 2026. Please join us in congratulating Messrs. Frost and Steyn on their appointments.     Sick Pay Fund: Rule Changes and Revised Claim Form On 20 May 2024, the SFMC approved several amendments to the Rules of the Sick Pay Fund, which had been agreed upon by the Parties to the Council and which align with the BCEA. For your convenience and ease of reference, a summary of the changes is included below and a copy of the Rules highlighting the changes may be accessed via this link Sick-Pay-Fund-Rule-Amendments .       Summary of Changes Sub-clause 5.3 - reference to the prescribed minimum wages/salaries and the wage schedules have been included for purposes of clarity. Furthermore, it is expressly stated that nothing in Sub-clause 5.3 prevents a member from claiming the difference between the amount paid to the member by the SPF and the actual basic salary/wage of the member from the Employer where the contributions to the SPF are based on the prescribed minimum, but such member receives a wage/salary in excess of the prescribed minimum. Sub-clause 5.5.1 - provision is made for a member to transfer 3 days from their 6-day period leave entitlement of 33 days to their 7-day period leave entitlement of 33 days, or vice versa. Sub-clause 5.6 - when submitting a claim to the SPF, a medical certificate issued by a registered medical practitioner, a registered nurse or a registered traditional healer (“the practitioner”) will not apply if the member has been absent from work for less than 2 consecutive days or less than 2 occasions (for 2 consecutive days and less) during an 8-week period. Sub-clause 8.3.2.4 - the requirement to submit, with the claim form, a salary advice slip/payslip which indicates both the member`s gross and nett salary and proof that the contributions to the SPF have been deducted, is deleted. Sub-clause 8.7 - provides that the SPF will execute its best endeavours to make payment to the member in respect of a claim, on the member’s usual payday following the claim being submitted, or the date upon which the submission of a claim has fully complied with the requirements. Clause 9 - while a member will have no claim against the SPF if his/her employer is in arrears in respect of contributions to the SPF, the employee is not prevented from claiming payment for sick leave due to illness or injury from their employer and shall notify the Bargaining Council for purposes of enforcing compliance with the Rules of the SPF.   If the arrears in the employer’s and members’ contributions are proven to result from an administrative error or oversight on the part of the Council, the member will not be disqualified from claiming.   Any exemption that is granted in relation to the collective agreement or these Rules, will only apply from the date upon which the Exemption Board hands down its decision to grant exemption.   Reminder Process Period: Exemption from Membership of the HBSI: September to December   The four-month period within which exemptions from membership of the HBSI Pension Fund are processed is September to December each year, for the following calendar year. Both applications and appeals (if any) must be processed within this period. If an exemption is not applied for or granted within the period, an establishment will be required to contribute to the HBSI Fund on behalf of employees and enforcement procedures may follow if not adhered to.   Establishments are reminded to complete and submit their applications for the 2025 calendar year (whether making a new application or renewing an existing application) as soon as possible. These applications will be processed within the period September 2024 to December 2024 .   Existing exemptions (for 2024) will automatically expire on 31 December 2024 , and invoices will be raised in accordance with the Collective Agreement if your application is not received by the Council on time and/or an exemption is not granted.   The Exemption Application Form is available to download from the website Annexure-D   or you may request an application form via email from exemption@hcsbc.co.za .   In our last Chronicle, July 2024, detailed notes on the application process for exemption from the provisions relating to membership of the HBSI were provided and these can be accessed via the following link Chronicle-July-2024 . Please consult the Council’s WEBSITE  for the contact details of Agents in your area. For more information, contact: www.hcsbc.co.za

milk_shake ® Smoothing Treatment: K-Respect Keratin System The Hair Smoothing Treatment Service & Care your Clients Need   THE SYSTEM – Milk_Shake K-Respect Keratin System Smoothing Treatment A smoothing treatment with an highly performing formula that modifies the hair fibre, making the hair smooth and stable with a long-lasting effect, without damaging the hair structure. Its action eliminates frizz, halving drying times and making hair healthier and shinier, with a result that lasts from 3 to 5 months .   milk_shake® k-respect  guarantees excellent results whilst respecting the hair, the client’s health and the health of the hairdresser. •  no added formaldehyde - A safe formula for you and your clients •  No more irritation or health concerns •  with naturally-sourced active ingredients With K-Respect’s Keratin and  Glyoxylic Acid Formula , the advantages of straightening and smoothing are maintained but the harmful substances are eliminated from the salon and your clients’ environment.   For all your clients’ real needs •  to smooth and control frizzy hair •  protection from heat tools used to straighten their hair •  style maintenance in even the most humid conditions •  reduce or eliminate volume •  For all your clients who need to smooth their hair easily   With milk_shake® k-respect keratin treatment, you can choose the most suitable service for your client!   Perfectly straight silky hair service - ideal for clients who want straight hair •  improves the condition of the hair •  gives shine •  makes hair easy to manage, even at home •  lasts 3 to 5 months   anti-frizz service - ideal for clients who want to remove volume and frizz •  improves the condition of the hair •  gives shine •  makes hair easy to manage at home •  lasts 3 to 5 months perfect curls service - ideal for clients who love their curls and just want greater control •  eliminates frizz •  improves the condition of the hair •  gives shine •  lasts 3 months   regenerating service - ideal for clients who love the natural shape of their hair •  eliminates frizz •  gives body •  lasts about 4 weeks Milk_shake® K-Respect HomeCare – Keep that Smooth Look Maintenance products to use in the salon and at home are fundamental to prolong the duration of the treatment.   k-respect /smoothing treatment preparing shampoo smoothing treatment – professional treatment smoothing shampoo - anti-frizz shampoo for hair smoothing conditioner - anti-frizz conditioner for hair k-respect /salon & home care - smoothing maintainer mist MILK_SHAKE® K-RESPECT KERATIN SYSTEM Available now from your favourite milk_shake® rep! Contact milk_shake® on: Email : marku@z-one.co.za  or georg@z-one.co.za www.z-oneconcept.com/en   | Facebook   | Twitter   | Instagram

Your Clients Need Your Help This Winter so let Milk_shake® Help your Salon Services & Retail Flourish. THE SYSTEM – Milk_Shake K-Respect Keratin System - Smoothing Treatment A smoothing treatment with an highly performing formula that modifies the hair fibre, making the hair smooth and stable with a long-lasting effect, without damaging the hair structure. Its action eliminates frizz, halving drying times and making hair healthier and shinier, with a result that lasts from 3 to 5 months . Who needs it? Clients with frizzy hair Clients who use blow-dryers and straighteners to straighten their hair Clients who want to reduce blow-drying time Clients who want to maintain their style despite humidity Clients who want to reduce or eliminate volume Clients who need to smoothen their hair easily milk_shake® k-respect guarantees excellent results whilst respecting the hair, the client’s health and the health of the hairdresser. Contains a protein complex and organic extracts that help and protect the hair, improving its condition compared to its initial condition A safe formula that respects the law no added formaldehyde with a % of glyoxal in line with regulations with naturally-sourced active ingredients k-respect /smoothing treatment preparing shampoo purifying shampoo for all hair types Cleanses deeply, maintaining the hydration balance of the hair. Its alkaline pH helps to open the cuticles to prepare the hair for the straightening treatment. Use - distribute evenly over damp hair and lather, then rinse. Repeat if necessary. smoothing treatment – professional treatment smoothing anti-frizz treatment for hair A professional treatment for all hair types to remove frizz and create a long-lasting straightening action on the hair. Contains precious organic oils from the Amazon that have an anti-frizz action, muru muru butter and milk proteins with a nourishing action. Use - (see k-respect services) Milk_shake® K-Respect HomeCare Maintenance products to use in the salon and at home are fundamental to prolong the duration of the treatment. smoothing shampoo - anti-frizz shampoo for hair Cleanses gently and helps to maintain the results obtained during the treatment in the salon for longer. Contains precious organic oils from the Amazon that have an anti-frizz action, organic muru muru butter and milk proteins with a nourishing action, and integrity 41® for hair colour protection. Use - distribute evenly over damp hair and lather, then rinse. Repeat if necessary. Proceed with milk_shake® smoothing conditioner. smoothing conditioner - anti-frizz conditioner for hair The ideal conditioner to maintain the results obtained during the treatment in the salon for longer. Contains precious organic oils from the Amazon that have an anti-frizz action, organic muru muru butter and milk proteins with a nourishing action, and integrity 41® for hair colour protection. Use - distribute evenly over clean, damp hair, leave in for a few minutes, then rinse. k-respect /salon & home care - smoothing maintainer mist protective anti-frizz spray for hair A treatment spray, with an anti-frizz and anti-humidity effect that helps to maintain the hairstyle, facilitates drying and reduces drying time and protects hair from environmental aggressors. Use - apply generously over lengths and ends over clean, damp hair. Comb through and proceed with styling. Milk_shake® k-respect keratin system HYDROLISED KERATIN / Keeps volume in check and repairs damage, hydrates deeply, improves shine and manageability. ORGANIC MURU MURU BUTTER / Exceptionally rich in fatty acids that are similar to keratin, it waterproofs the cuticle, counteracting humidity, it increases cohesion of the scales of keratin, soothing the surface of the hair. ORGANIC BABASSU OIL / precious oil highly compatible with the hair fibre, integrates the lipidic component of the hair, repairing damaged areas of the hair, protects fragile hair, reducing the possibility of breakage and split-ends. ORGANIC BURITI OIL / Rich in Oleic acid and carotenoids, especially vitamin A, it covers the shaft, making it shinier and more manageable, creates a protective film to protect the hair from heat and styling tools. MILK PROTEIN / Highly supplementing and protective action on the hair’s structure, gives strength and resistance to the hair fibre, gently and naturally condition the hair. INTEGRITY 41® / Sunflower seed extract, rich in antioxidant polyphenols, protects from free radicals and stress factors that can damage hair, helps to improve colour stability over time. SUN FLOWER OIL / Natural emollient extracted by pressing the seeds, counteracts dryness and makes hair soft, has a protective effect because of its antioxidant vitamin E content. ORGANIC FRUITS EXTRACT / GOJI BERRIES, condition scalp and hair, STRAWBERRY rich in phyto-nutrients for lustrous hair full of vitality, PAPAYA vitamins, minerals and natural antioxidants for hair protection Milk_shake® can Help Both Your Salon Services and Retail Flourish in the Winter Months During the month of May, be on the lookout for more information on these milk_shake moisture products and all the great benefits to your clients and you as salon owner who can so easily supply them during the dry winter months! Available now from your favourite milk_shake® rep! Contact milk_shake® on: Email : marku@z-one.co.za or georg@z-one.co.za www.z-oneconcept.com/en | Facebook | Twitter | Instagram

There is no doubt that Covid affected every sector of our lives especially retail and services.  There is also a strong relationship between customer spending and the perception of service.   I noticed this during my recent visit to the UK. Like everywhere else, prices have risen and customers are having to justify the cost of a visit to the salon, or to their favourite restaurant.   And UK hair and beauty salon are fighting back…with SERVICE!   Ignoring the horror of spending Pounds bought with Rands (23 to 1), it was the element of service which I found very evident in shops, restaurants and hair salons that seemed to convince customers the price of the visit was worth it. You could feel the welcoming energy as you walked into the shop - smiling faces and a body language that showed service was top of their agenda.   And the service doesn’t stop after you have entered the shop, staff are focused on ‘what more can I do to improve your service experience’, right up to the end of the your visit.   One might be a bit overwhelmed by this continued attention to service but there is no doubt that, even though prices have increased the best way to survive is to make the SERVICE worth the prices you are asking (or keep lowering your prices until you go out of business.)   Who would have thought that people are prepared to pay for SERVICE? Email: terry@mysalonsoftware.co.za | Tel: 083 650 0952 Email: sune@mysalonsoftware.co.za | Tel: 083 484 2960 Email: christoff@mysalonsoftware.co.za | Tel: 083 302 0785 Visit us on: www.mysalonsoftwareint.co.za