ESP Industry Index - August 2025

ncrease your client retention. This is customer relationship management and needs to be part of your point of service system.

It's important to time price increases with the market trends, and the graphs suggest that this will take place at the end of September if you compare last year's September to October. Timing your price increase will minimize price sensitivity and could improve Service and Retail Turnover.

You can use systems like Loyalty Programs to reward your return clients, Client Reviews to get feedback from newer clients, Email Marketing to run promotions and competitions, Whatsapp Campaigns to connect with clients and reengage their interests, Booking Reminders to reduce no-shows, and smart scheduling to maximize your calendar. Find out what your business needs and implement it now to get ahead.

Spring greetings,

ESP Salon and Spa Management Software

Email: info@espconnect.africa

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