Your client looks at her brand new hairstyle... and she bursts into tears! It’s a stylist’s worst nightmare, but how do you handle the situation? We asked Maritza van Jaarsveld, a successful Pretoria salon owner who relocated to Cape Town due to family commitments, and is now working for Mop Hair. Short term solution. Remember her tears are not criticism of you, but only feedback of what is in her heart. Turn her chair so that you can look her in the eyes, sit with her if you can. Listen to the client, share with her that you can understand where she is coming from. Apologise for her hurt or disappointment. Calm her down with your calm tone of voice and soft eyes. If possible change the music to something relaxing. Bring her a glass of water and a tissue. Offer to change what you can, to improve her hairdo, do so patiently and caringly. If the hairdo did not work out because of a mistake you made, or if you did not set her up for success, offer the service free of charge. If the hairdo did not work out because she changed her mind or thought the face will come with the hair, offer her a free treatment and blow-dry on her next appointment. Remember, we are building relationships, not dockets. Give her a courtesy call the next day. We need to create experiences for our guests which ooze connection and caring. Never want to see your client burst into tears again? Empowering our guests to reflect and project confidence takes a comprehensive approach, involving all the aspects of their image, from inner to outward appearance. Giving sound advice on their image, how to accentuate some features and camouflage others, helps clients lead a happier, more successful life. Advice can include make-up, wardrobe, and especially product tips. Keep up to date in order to deliver current and relevant advice on fashion and lifestyle based on the client’s individual needs and attributes, to remedy any challenges and create the best “them”. Our purpose - dressing hair while spreading love and changing the world one guest at a time.

Global Collection by Steven Carey, Mayfair, UK This stunning collection is inspired by ethnic and tribal headwear from around the world. These intricately created styles took four months to plan, and required innovative use of tools and techniques. HAIR: Stephen Carey, Mayfair, London MAKE-UP: Keith Way CLOTHES STYLING: Bernard Connolly PHOTOGRAPHER: Stellanour

The stunning Carlton Hair Hyde Park salon, headed up by industry icon David Gillson, recently revamped their interior. Here is a look book of the fabulously clean, sophisticated, modern and classic salon interior. Have you recently revamped your salon? Send your photos to info@hairnews.co.za and we’ll let the industry know!

Anthony and Pat Mascolo have spent their working lives building brands, educating hairdressers and creating inspiring imagery. Now, in a brand new book, they take a personal look at the culture, artistry and symbolism of hair. INFRINGE explores the world of hair creatives including art, design, fashion and beauty. This stunning 500-page book will be inspirational reading for hairdressers and clients alike. The book costs 20 pounds (approximately R335) excluding postage, and you can order online from: www.INFRINGE.com. Here are a few of the stunning images from the book.

We know how awesome professional products are... but unless you can explain this to clients, they are going to think they’re just more expensive supermarket products. The more information you can give them on the formulation, the ingredients, the quality, the concentration, how they work, why they are designed to do their job... the more excited you’ll get your client about the benefits. Knowledge is power, and it also helps to build a trusting relationship with your clients.

How bad can a botched bleach job get? Watch this educational video to find out. This happens when the client's hair is not thoroughly analysed for porosity, texture and elasticity prior to the bleach service. Any client that has a lightening service needs to be monitored by the hairdresser. If your client's hair is not fit for lightener/bleach; be honest and explain that the hair would not withstand the chemical: never over-promise results. Do a strand test to determine the processing time. Video by BeautyHealthTravel.

Win an Indola Divine Blond hamper “Tell Friends and Influence People” To enter this week’s Hairnews Sign-up competition, simply ask your friends if they’d like to receive Hairnews and send us their email addresses! Email, Whatsapp or message us with the names and emails of as many of your hairdressing friends as you like. You get one entry into the draw for every email you send – send us details of seven hairdressing friends who'd like to receive Hairnews and you will have seven chances to win. Now’s your chance to get networking – spread the word, and stand a chance of winning this fabulous hamper. Entries close on Sunday 11 June. Email info@hairnews.co.za or message / Whatsapp 082 891 8537 Indola’s Innova Divine Blond range: New Indola DIVINE BLOND regenerates the hair fiber and reduces hair breakage while neutralizing yellow tones for a perfectly divine blond look.

USA-based master-stylist Valarie Z compiled this video showing some before and after transformations on real clients – from classical hair to funky, adventurous looks. Some creative ideas to inspire.

Consult, Then Assess You should only recommend retail products when you fully understand your client’s wants, needs, and lifestyle. To do this, you need to ask these questions during the consultation: • How often can you visit the salon? • What is your hair styling routine like and what do you have difficulty with? • What do you like most about your hair? And what do you wish you could change? • What products are you currently using and are you happy with them? Finally, do the “wet stretch test” which will allow you to determine the condition and integrity of your client’s hair. All of the above will help you create the best possible style and colour for your client, as well as helping you recommend the most suitable retail products. Don’t miss tomorrow’s Top Retail Tip!

Award winning men’s stylist Shawn Odendaal is holding a full day course on men’s cutting, including fading, blending, and other creative and fashionable techniques. Learn how to transform your gents into fashionable icons, and perfect your skills. Price: R1000 per stylist including lunch Date: Sunday 2nd July 2017 Venue: THASA Hair Academy, Alberton Stylist must bring: All cutting tools and equipment, and 4-5 gent models Contact Shawn on 084 544 8769 – booking deadline is 20 June

Funky and fashionable – this is some of the everyday creative work done by Shawn Odendaal at Paul James Male, Alberton. Contact 084 544 8769.

Congratulations to Fatima Sayanvala, owner of Salon Hijabella, winner of the fabulous Goldwell Stylesign hamper for our Salon Sign-Ups competition. Thanks to Goldwell for this awesome prize and to Fatima for signing up her salon for Hairnews. There will be another competition later this week – stay tuned and keep those sign-ups coming.