The spotlight in our series shines onto the fabulous TPO Durban, headed up by industry personality Craig Banfield.
Craig’s Background: From Sales Consultant to Owning the First TPO
Durban-born Craig Banfield studied a B-Comm in KZN and served three years of accounting articles. His professional football schedule put an end to his accounting aspirations, and he took a job as a sales consultant for Sharp Electronics.
Craig then joined the hairdressing industry 34 years ago as a sales consultant for Wella in Durban in 1986. Four years later, he was headhunted to join Twincare International as the Redken Area Manager for KZN. Craig relocated to Johannesburg in 1998 after being appointed National Sales Manager. He then opened the very first TPO in South Africa – TPO Durban – in 2009.
“The TPO concept evolved through discussion with Stav around mid 2008, at which time Twincare was adding to their multi-branding strategy. Together we pioneered the concept and I opened the first TPO in January 2009,” Craig explains.
What is the biggest value of the TPO to Durban salons?
The convenience of having stock on display in a locally based showroom allows stylists to gain clarity in their shopping experience. Time can be saved by either collecting the items that you need, or making use of our efficient delivery system which is invaluable to the KZN market.
To keep pace with a new generation of clients seeking instant gratification, we need to continue to improve on the speed of our service delivery. The TPO concept was born to deliver convenience.
Additionally, the TPO Durban collaborates with Twincare to offer a phenomenal, quality training programme to our valued customers, the hairstylists and salon owners in our area.
How can stylists benefit from the TPO’s amazing service?
The Durban TPO uses a Whatsapp group ordering system that allows for FREE DELIVERY to an area once per week with NO MINIMUM ORDER VALUE. We focus on maintaining best possible service levels at all times.
What brands are available at TPO Durban?
All the Twincare International Brands are available at TPO Durban.
What precautions do you have in place to fight the Covid-19 outbreak?
We observe Social Distancing and ensure that only a limited number of people are in showroom at any time. Cleanliness is vital, and we disinfect all surfaces and card machines between transactions including door handles. Hand Sanitizer is used by staff and customer between transactions, and all our cash as well as our incoming stock is disinfected before integration to the TPO. This has been put into place before the lockdown and we will continue with these precautions after the lockdown has ended.
What words of encouragement do you have for the 3-week lockdown ahead?
We are all facing new challenges as the country takes steps to limit the spread of CoronaVirus (COVID-19). We urge you to follow the protocols set out to help government and society manage the situation. Stay safe during this Lockdown period so that we may return renewed, and begin to restore the health of our industry and beyond.
Once the lockdown has ended, what are TPO Durban’s trading hours?
08h30 to 16h30 Monday to Thursday
08h30 to 16h00 Friday
Closed Weekends & Public Holidays
Who else is part of your TPO Durban team?
Our team consists of the following people:
Lee-Anne Constance is Branch Manager, Lindi Bhengu is Branch Co-Ordinator. Amos Khwela is our Merchandiser, Dayle Dalgleish is our Sales Consultant, and Denise Banfield looks after the numbers as our Accountant.
Shop 5C Park Boulevard Shopping Centre
11 Browns Drift Road
031 303 5093 - Landline
082 443 5878 – Craig’s cellphone
066 148 6008 - Whatsapp ORDERS
Salons – when lockdown has ended, and you have need of stock items urgently, remember that your friendly TPOs are waiting to assist you! Even if your budget is limited after three weeks away from your business, visiting the TPOs or placing an order for delivery allows you you to buy exactly what you need with no minimum orders.
To find the TPO closest to you please use this interactive map or call Twincare on 011 305 1600.
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