Are you ticking all the boxes? Find out by scanning our handy checklist.
• Outstanding service means more than a great cut and style... it’s an experience!
• Is your salon immaculately clean? Look at it through fresh eyes.
• Is your receptionist welcoming and efficient?
• What about your tools? Are they in need of an upgrade?
• Even the small things... capes, combs, curlers, chair seats... are these all clean and new looking?
• Do you answer the phone promptly and have a system when you have more than one incoming call?
• Do you receive regular feedback from clients and follow up with them?
• Do you offer as much advice as possible to your clients?
• Do you offer something unique, consistently, that other salons in your area don’t do?